Telltail

The "Telltail" section contains case studies illustrating a sampling of coaching and facilitation approaches used by Hird Associates.

Don't Blow The Prospecting Meeting.   You know you need to put your best foot forward.  If only someone could tell you which foot to put out first.  This article, the first in a series on how to conduct prospecting meetings, illustrates the most common mistake service providers make in initiating these meetings.

Counseling Difficult Clients.  You know how to research the law.  You know how to argue the facts.  But how do you deal with this annoying person who calls himself your client?  This article illustrates a coaching session in which a mid-level law firm associate learns to prepare a difficult client for a deposition.